Terms and Conditions


Terms and Conditions

The prices shown, excluding VAT, are reserved to buy online with shopping cart


Please note:

The colors shown are not always identical to the originals,

they are mainly influenced by video cards and monitors, may be a little different than te real color cards.

In case of doubt, is possible to require a color sample / quality' of the fabric.

Returns are not accepted on textiles, fabrics already cut .


All products shown are "ready for delivery"  -

products available "on demand" are mentioned in each product details


Pinotti SAS   is the owner of the website eshop.pinottimercerieingrosso.it  (here in after Site)

These Terms of Use govern trade relations between Pinotti Sas and the author of the order, whose data are given in the registration form and in the order form. Any condition made ​​by the customer does not comply with these Terms of Use will be deemed invalid. These Terms of Use are subject to any changes made ​​necessary by subsequent legislation.

With this contract, Pinotti SAS offers goods and services selected by the customer on the order form, to be considered part of the contract.

The contract between Pinotti S.r.l. and the Customer shall be concluded with the acceptance, even partial, by Pinotti S.r.l.This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the prescribed manner, the Customer declares to have read and accepted in its entirety, all the indications provided in the purchasing procedure, the supply of the product specifications, and these Terms of Use in their entirety.

The customer claimed to have placed the order form false or imaginary, and therefore declares that the data entered correspond to the real data. Pinotti S.r.l. reserves the right to pursue the appropriate authorities any violation or abuse. The obligations assumed by the Client in this article as well as security for completion of payment made ​​by the customer, are essential for Pinotti S.r.l , who reserves the right, in the event of breach of any of the above requirements, to terminate the contract of law, without prejudice to any right to compensation.

Join the Site

Registration to the site is not mandatory. And 'possible to consult the catalog on the website and make an order without being registered, or otherwise use other methods of purchase (by e-mail, fax, telephone).

During the registration, the Customer must provide a few personal details, necessary for the management of its orders online, and specify an email address and a password that will allow them to use the shopping cart to make purchases on the Website, with maximum privacy and tranquility.

After registration, the customer receives an e-mail confirmation, after which the site will be able to go to the basket carrying the log by entering the email address and password you specify on the registration form. Registration must be done only the first time, then the customer can log in to your shopping cart using the same login information. We invite you to write down your e-mail address and password.

Technical Information

The technical information on the Site is derived from information published by the manufacturers of the products in our catalog.

Pinotti S.r.l , therefore, reserves the right to change / adapt the technical and dimensional product catalog, based on what will be announced by the manufacturers without notice.

Product Availability

The Customer may only purchase products in the electronic catalog available on the Site at the time the order, and in the quantities available in stock. Product availability can be viewed by entering the product description or from the cart. When the quantity of the ordered product exceeds that available in stock, you will see that the amount is not available, giving customers the ability to change the amount or submit your order. In the latter case, the customer will be contacted by the staff of Pinotti Sas that will communicate the waiting time for the supply of the product. The change in the quantity of products in the warehouse is in real time only at the time the order is completed, it is recommended that you always check the actual product availability.The prior to the order.

Prices in catalog

All prices shown on the Website, in the column of the catalog shall be construed prices exclusive of VAT and will not always correspond to purchases made ​​at our physical store. The Pinotti Sasreserves the right to change prices for products at any time, however, the prices charged are those in effect at time of order. In case of divergence between price shown and in force at the time of the Customer, due to a typo, publishing or calculation on the Site shall prevail fare. The Customer may cancel your order but to report the problem.

How to Purchase

The Customer may only purchase products in the electronic catalog of the Site at the time of the order.

The quickest way to make an order over the internet (online), by logging into your shopping cart by data (email and password) to register on the Site. This method of purchase therefore requires registration on the Site.

The correct order is confirmed by Pinotti Sas by a message sent to the email address (e-mail) by the customer. The confirmation message will contain a Customer Order Number, to be used in all subsequent communications with Pinotti Sas , and resurface all the data entered by the customer who agrees to verify the correctness and timely corrections to the contacts listed in your registration form or on the same e-mail confirmation.

If the ordered products should not be available after the customer's order,  Pinotti Sas send an e-mail to the customer to inform them of the unavailability of the product and offer him to cancel or change your order.


In addition to buying over the internet can also be ordered through:

  • Fax: + calling (indicating the product, quantity ordered, the type of payment and your complete data).

  • Email: writing to info@foderamipinotti.com (indicating the product, quantity ordered, the type of payment and your complete data).

  • Call Center by calling + / (8.30-12.30 hours and 14:00 to 6:30 p.m. Monday through Friday).

How to pay

Important: For all forms of payment in advance, before you make the payment, wait for the email confirmation of availability of the goods ordered, or inquire about availability, via the Customer Care (see the contact details below).

Pinotti Sas , for deliveries in Italy accepts the following forms of payment:

American Express

All information to make the payment by charging our card postpaid you will be shown in the e-mail confirmation of the order.


Payment by Credit Card - System info

Scgliendo this payment method by clicking on "Confirm Order" you will be directed to the PayPal secure server where you can pay in complete tranquility using a credit card or directly to your PayPal account if you have one, and without the slightest risk someone is in possession of your information. Together with the completion of the online transaction, PayPal will immediately charge the amount of your purchase. In the event of cancellation, either by the Customer or in the event of non-acceptance of the same by Pinotti Sas , together with the cancellation, the amount of the canceled goods will be credited back to the Customer's PayPal account. The timing of re-credit on your payment provider within the PayPal account depends solely on PayPal and the banks concerned.

Pinotti Sas  reserves the right to request the customer information (eg, landline phone number, or sending copies of identity documents) for determining the actual ownership of the PayPal account. In the absence of the required documentation, Pinotti Sas reserves the right to refuse the order.

At no time during the purchase process Pinotti SAS is able to know the information related to credit card or other mode choices in the PayPal wallet and sent via secure connection directly to the PayPal site that handles the transaction. No archive of Pinotti Sas retain such information. In no event Pinotti SAS can not be held responsible for any fraudulent use of credit cards by third parties, upon payment for products purchased on eshop.pinottimercerieingrosso.it.

For information and to create your PayPal account now free to use, click here.

Payment on Delivery

For cash payment means payment only in cash to the courier upon delivery of the products, and is applicable only for amounts not exceeding 999,00 Euro

The courier will only accept exact amounts corresponding to the order (there is no refund for that matter); we do not accept payments by checks or postal.

If large amounts Pinotti Sas reserves the right to request an advance of a security deposit by bank transfer.

Nothing more than what is stated in the order will be due by the customer.

The surcharge is expected to mark 1,99 Euro excluding VAT .

Bank transfer

In case of payment by bank transfer in advance as ordered by the customer will be kept until receipt of proof of payment to be sent to the e-mail info@foderamipinotti.com or by fax to the number0229409362 no later than 5 business days from the date of acceptance. The sending of the order will take place only when the actual receipt of the sum Pinotti Sas which must be within 5 working days from the date of acceptance, past the deadline, the order will be automatically canceled.

The purpose of the bank transfer must contain:

  • The Order Number as indicated in the e-mail you received as confirmation of the order

  • The date the order is the same as the e-mail confirmation of the order

  • Name of the order

The data to make a bank transfer will be indicated in the e-mail confirmation of the order.

Acceptance and fulfillment of the order

Pinotti Sas  reserves the right to only accept orders from persons in possession of the Tax Code and / or VAT (or equivalent if given a non-resident in Italy) who have reached the age of majority.

Pinotti Sas  reserves the right to refuse the order in the following cases: shipments to PO Boxes; provision of personal data is not real or false; previous failure of any kind against Pinotti Sasinclusion in the list of protests; insolvency proceedings; lack of availability of the goods, for any reason, in its own stores or from suppliers; in all other cases of incompatibility with economic interests and business policies of Pinotti Sas .

Pinotti Sas  shall, in respect of the audit of the payment by the customer, to process your order from Monday to Friday from 8:30 am to 15:00 h

Collection of goods at the Registered Pinotti Sas

For customers who want to make the online purchase of products and the withdrawal of the same at our office, this will be possible only on orders from 49,00 Euro

Shipping and delivery of products

The cost of packaging and shipping are paid by the customer, except in special promotions put in place on the site. During the ordering process online, the software will automatically calculate the shipping costs depending on the country and area of ​​origin, the method of payment and the type of shipping selected. The customer then has the opportunity to know immediately the cost of shipping and decide whether or not to confirm the order.

Pinotti SAS  is committed to deliver the products ordered by Customer by courier at the address specified in the same phase of registration of order data.

No responsibility can be attributed to Pinotti Sas in case of delay in the order or delivery of the order.

Upon delivery of the goods by the carrier, the customer is required to check:

  • that the number of packages (number of packages) are same as indicated in the transport document in advance by e-mail;

  • that the package is intact, not damaged, tampered with, or wet or otherwise altered, including the sealing materials (tape and cable ties). 
    Any disputes must be raised immediately to the carrier of the carrier making the delivery, in the absence thereof, the goods shall be deemed properly delivered, in fact, once signed the Courier, the Customer may not oppose objection on the external characteristic of the delivered goods.

What to do in case of damage due to transport:

If the unloading of the goods is obvious damage to the packaging must be:

  • express reservation that the package is accepted but before signing the document you will need to write in the space, "I accept with reservation", written describing in detail the nature of the damage found after opening the package in the presence of carrier courier;

  • reject the damaged goods if you can not accept the parcel subject, or if the damage is visible without opening the package.

In cases where the customer agrees with reservation or refuse delivery, please notify Pinotti Sas writing to info@foderamipinotti.com

Issue invoice

For all orders placed Pinotti Sas invoices, so will the data provided by you in the registration form, with particular reference to the field Tax Code, Company Name and VAT. No change in the bill will be possible after the issuance thereof, which will take place after the customer has paid for the entire amount stipulated. The invoice will be placed in a sealed envelope and sent with the goods in the space reserved for the transport documents.

Retention of title

Pinotti Sas  reserves title to the goods delivered until the customer has met all obligations towards the EU and in particular to the payment of the price. This retention of title does not prevent the transfer of risks that will be charged to the customer from the date when the products ordered have left the warehouses of Pinotti Sas in accordance with the provisions of the "Shipping and delivery of products."




Pinotti Sas is not responsible for any loss or damage, direct and / or indirect, arising from the sale of goods and services offered in the catalog published on the Site, including delayed and / or non-delivery of the product or the correspondence of the goods to the specifications published on the website, nor for any other circumstances not directly attributable to Pinotti Sas .

Customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.

The picture accompanying the description of a product may not be fully representative of its characteristics, but differ in color, size, and accessories in the picture. All supporting information is intended as generic information, not to the real characteristics of a single product. Pinotti Sas is not responsible for typographical errors or changes in the characteristics and prices introduced by manufacturers or damage caused by improper use of products.


The personal information requested under the order are collected and processed with the aim to meet the expressed demands of the customer and provide him with the procedures for the execution of orders and the necessary communications. In no event and no license personal information will be disclosed to third parties. Pinotti Sas guarantees its customers the respect of rules on the processing of personal data, in accordance with the provisions of the Privacy Code referred to in Legislative Decree no. 196/2003. The owner of the data is  Pinotti Sas , basedd.Scarlatti Street, 9-20124 Milan

Customer service

For any requests, invoices, claims, information, or problems, please contact us at e-mail: info@foderamipinotti.com


Legislation in force

The sales contract between the customer and Pinotti Sas is concluded in Italy and governed by Italian law. For any civil or criminal proceedings arising from the conclusion of this contract of sale remotely competent court is that of the place of residence or domicile of the owner of Sas Pinotti .



All material on this website in the form of text, graphics, logos, button icons, images, is the property of Pinotti SAS or its content providers and are protected by Italian and international regulations on copyright and property. The content on the Site are the exclusive property of Pinotti sas and are protected by Italian and international regulations on copyright and the property. 

                                                                                                Pinotti S.r.l